Frequently Asked Questions

We support a wide range of devices including: smart lighting (Philips Hue, LIFX), thermostats (Nest, Ecobee), smart plugs and switches, security cameras, motion and environmental sensors, smart locks, and automated irrigation systems. We work with major standards like Zigbee, Z-Wave, WiFi, and Thread.

We implement multiple layers of security: end-to-end encryption for all communications, multi-factor authentication, cloud servers with SOC 2 certification, regular security audits, and compliance with GDPR and other privacy regulations. Data is geographically distributed to ensure availability and backup.

We recommend a robust WiFi network with distributed access points for optimal coverage. We also suggest Ethernet cabling in key areas and a central hub for devices requiring a wired connection. Our technical team conducts a preliminary analysis to determine the specific requirements for each project.

Yes, many basic functions work in local mode without internet: control of lights, thermostats, and security devices maintain their functionality. However, advanced features like remote notifications, automatic updates, and access from outside the building require an internet connection.

We offer three main plans based on the number of IoT devices and support level: Starter (up to 50 devices), Professional (up to 200 devices), and Enterprise (unlimited). Each plan includes the platform, technical support, updates, and different levels of advanced features. Prices are monthly with discounts for annual commitment.

We do not charge initial setup or configuration fees. The physical installation of devices is the responsibility of the construction company or its contractors (we can recommend certified partners). We include the complete platform setup, team training, and support for the first month at no additional cost.

Yes, we offer tiered discounts for construction companies with multiple projects or large volumes of units. We also have custom corporate plans for companies managing more than 500 residential units. Contact our sales team for a personalized quote.

We offer a 14-day demo that includes full access to the platform with sample data, a personalized demonstration session with our team, complete technical documentation, and a consultation with our specialists to assess the technical feasibility of your specific project.

We offer tiered support based on the plan: Starter includes email support during business hours, Professional adds 24/7 phone and chat support, and Enterprise includes a dedicated account manager and on-site support when necessary. We also provide detailed documentation, video tutorials, and regular webinars.

Yes, we include comprehensive training in all our plans. This includes training sessions for administrators, step-by-step documentation, advanced user certification, and follow-up sessions after implementation. For the Enterprise plan, we also offer personalized on-site training.

Updates are performed automatically without interrupting service. We maintain a monthly release cycle for minor improvements and quarterly releases for new features. We always notify in advance about major changes and offer beta testing periods for Enterprise customers.

Our system includes proactive monitoring that detects devices with issues before they fail completely. We provide remote diagnostics, troubleshooting guides, and, when necessary, coordinate with manufacturers for warranty replacements. For Enterprise customers, we maintain an inventory of replacement devices for critical cases.